eRecovery

Together with the Ministry of Digital Transformation of Ukraine and the Ministry for Communities and Territories Development of Ukraine, the Kitsoft team developed the digital services of the eRecovery programme on the Diia portal.

For almost three years, the programme has been helping Ukrainians restore damaged homes and receive government support after losing housing due to the war.

Russia's full-scale invasion left hundreds of thousands of Ukrainian families without homes. According to the World Bank, by the end of 2025, around 14% of Ukraine's housing stock had been damaged or destroyed, affecting more than three million households.

As of June 2026, more than 342,000 properties affected by the Russian aggression had already been recorded in the Register of Damaged and Destroyed Property.

In 2023, Ukraine launched the eRecovery programme, making the entire process of receiving assistance digital — from reporting lost or damaged housing to receiving compensation funds or a housing certificate.

The programme helps people who lost their homes because of the war or need to restore damaged housing.

Over the past three years, the programme has expanded significantly. In addition to compensation for repairing damaged housing and housing certificates for owners of destroyed homes, additional support mechanisms have also been introduced, including rebuilding on privately owned land and dedicated mechanisms for internally displaced persons.

Ukraine is the only country in the world that has created such a government support mechanism for its citizens during a full-scale war.

The Kitsoft team developed the core digital services of eRecovery on the Diia portal and contributed to the development of the programme's digital infrastructure.

In particular, the team worked on:

• the service for submitting information reports about damaged or destroyed property;

• submission of compensation applications for damaged and destroyed housing;

• mechanisms allowing owners' representatives to submit applications;

• support for co-owned property scenarios;

• updating eRecovery account details;

• integration of the service with government registers and information systems.

Behind eRecovery stands a large number of digital processes and integrations. Our goal was to make the entire compensation journey as simple as possible for people. To achieve this, the team developed digital services and interaction mechanisms with government registers that allow the programme to scale in line with emerging needs.

— Oleksandr Iefremov, CEO, Kitsoft.

Compensation for damaged housing

For homes that can be restored, the programme provides two types of support: minor repairs and major repairs.

The compensation can be used to purchase construction materials and pay for the services of contractors participating in the eRecovery programme.

For major repairs, compensation is paid in two stages. After using the first part of the funds, recipients must submit a report through the Diia portal to receive the remaining payment.

Compensation for destroyed housing

For people whose homes were completely destroyed as a result of the Russian aggression, a housing certificate mechanism was introduced.

The housing certificate can be used to purchase a new home, invest in a new residential development, or build a private house.

The entire process — from submitting an application to reserving funds and completing the purchase — is available online through the Diia portal.

1. Reporting property damage. A person submits a report about damaged or destroyed housing through the Diia portal. The system automatically verifies ownership information and transfers the data to the Register of Damaged and Destroyed Property.
2. Submitting a compensation application. After registering the damage report, the person submits a compensation application. The service automatically retrieves the required data and performs checks to prevent errors or duplicate applications. To receive compensation for repairs or reconstruction, applicants must open a dedicated eRecovery bank account.
3. Application review. A dedicated commission reviews the application by inspecting the property, assessing the extent of the damage, and determining the amount of compensation. Applicants can track the status of their application online.
4. Receiving compensation. Once the decision is approved, the person receives funds to their eRecovery account or a housing certificate for purchasing a new home. For major repairs, compensation is paid in two stages. After the first payment has been used, the recipient must submit a report to receive the second payment.

To make the process transparent and prevent errors, the service automatically performs a number of additional checks. A separate mechanism has also been created for jointly owned property: if a home has multiple co-owners, each of them must electronically confirm the application.

The Kitsoft team was tasked with creating a digital solution capable of processing hundreds of thousands of applications while ensuring transparency, scalability, and legal reliability at every stage of the compensation process.

The technological foundation of the service is the Liquio low-code platform, which powers the Diia portal and a number of other government services. The platform made it possible to:

• rapidly launch new scenarios;

• scale the system without interrupting operations;

• provide integration with government registers;

• automate verification processes and data exchange between information systems.

To support the eRecovery services, the team created integrations with a number of government registers and information systems, including:

• the Register of Damaged and Destroyed Property;

• the State Register of Property Rights to Immovable Property;

• information systems covering combat zones and temporarily occupied territories;

• banking systems;

• other government registers and services.

Automatic data exchange significantly reduced the number of manual verification procedures and accelerated the compensation process.

Over three years of operation, 231,681 Ukrainian families have already received assistance to restore their homes or purchase new housing. As of July 2026, the total amount of compensation paid reached UAH 119.1 billion.

Restoring damaged housing

• more than 153,000 families have received compensation;

• UAH 14.8 billion in compensation has been paid;

• more than 232,000 applications have been submitted.

Support for families who lost their homes

• more than 74,000 families have received housing certificates totaling UAH 96.9 billion;

• more than 33,000 families have already purchased new homes;

• including more than 11,000 internally displaced families;

• more than 161,000 applications have been submitted;

• the average housing certificate amounts to UAH 1.3 million.

People applying for compensation through eRecovery have often just lost their homes. Our goal was to ensure that receiving assistance would not become yet another challenge. That is why we aimed to create a digital service that is as simple, clear, and transparent as possible. eRecovery demonstrates how technology can help people even in the most difficult moments of their lives.

— Viktoriia Los, Business Analyst at Kitsoft.

The programme continues to evolve and scale, creating a digital foundation for housing recovery and support for Ukrainians affected by the war.

Background

The eRecovery service and the Register of Damaged and Destroyed Property are implemented by the Ministry for Communities and Territories Development of Ukraine and the Ministry of Digital Transformation of Ukraine within the framework of the Digitalisation for Growth, Integrity and Transparency (UK DIGIT) project, implemented by the Eurasia Foundation and funded by UK Dev. The project partner is the East Europe Foundation.