Kyiv Digital
City services and e-democracy on a mobile application for Kyiv, Ukraine
To expand the ecosystem of Kyiv Digital, a digital service platform for the city of Kyiv, the capital of Ukraine, the Kitsoft team has developed such services as online registration of children to schools and kindergartens, the e-cabinet of the Defenders portal, and the e-democracy service — electronic petitions. 
Kyiv Digital is a project launched in 2021 by the Municipal Enterprise "The Main Information and Computing Center" in Ukraine, which belongs to the Kyiv Territorial Community. Today, Kyiv Digital unites an ecosystem of city services, which can be received via the Kyiv Digital mobile application and on other online platforms.
In this case, we talk about online city services developed by Kitsoft for the Kyiv Digital project.
Electronic petitions
Petitions are the tool that enables local democracy. With their help, activists can convey public opinion and influence the decisions of the local council. In order for a petition to be considered, it must receive a certain number of votes within a limited time.
Previously, the petition could only be submitted in paper form, which is why there was not enough time to collect citizens' signatures.
In 2016, we developed an electronic petition service on the portal. It takes just a few minutes to create an online petition. In addition, it is easy to share it on social networks and collect votes.
Image: Electronic petitions on the Kyiv Digital portal.
Starting from 2022, electronic petitions are also available on the Kyiv Digital mobile application. The service has become even more accessible and convenient for social involvement, distribution of petitions and gathering of votes. As a result, the number of submitted public initiatives increased by more than ten times, and the involvement of citizens — by more than 100 times (according to data for 2022).
How to submit an electronic petition
- Authorize using Bank-ID, "Kyianyn's Card;
- Describe your proposal, provide photos or video materials and indicate the expected result;
- Enter contact information for getting a written response.
Statistics and data analysis
Analytics about created petitions and their results are displayed on the portal. For this, we have created a special module that collects and visualizes data.
Image: Analytics module for the e-petition service.
Online registration for kindergartens in Kyiv
In 2017, our team developed another city service — a portal for online registration for kindergartens.
Image: Portal for online registration to kindergartens.
The problem with the places in kindergartens in Kyiv was quite acute; it was very difficult to find a place. In order to eliminate corruption and reduce the human factor in this area as much as possible, it was decided to create an electronic queue. Now parents can choose a kindergarten and register their child online.
The automation of this process not only increases its transparency but also makes it more convenient and accessible.
How to register a child for kindergarten
- Create a KyivID account on the portal. This service was developed separately by the customer's team and may take a few minutes to create an electronic account.
- Create an application. Personal data must be entered in the application — name, date of birth, child's birth certificate, and parent's contact information. And also indicate your wishes, which format of kindergarten you would like to attend (full-time or part-time) and from which year.
- Choose a kindergarten. The portal has a map of the city's kindergartens, and you can use filters to find kindergartens according to your request: with free places, by group type and age, by district, by year of admission, by the form of ownership, or by specialization. The kindergarten card shows the occupancy of groups at the moment and registration records for the following years. The selected kindergarten (or several) will be automatically added to the application.
- Accept the invitation. According to the request, parents receive an invitation to kindergarten and have 10 days to accept it. If there is no answer, it will be rejected automatically.
Image: Map of kindergartens in the city.
The status of the application can be tracked via the electronic account. If necessary, for example, if the family has changed their place of residence, they can choose another kindergarten.
There you can also see application statistics by year of entry, districts and other filters.
In general, the online service has greatly simplified registration for kindergartens, and the city administration is constantly analyzing feedback and identifying other problems that still need to be solved.
In 2023, the service is going to be updated.
Online services for Defenders
More than 100 thousand Kyiv citizens defend Ukraine in the Armed Forces of Ukraine. The state guarantees its defenders some rights and opportunities that they and their families benefit from. There are a lot of such services, privileges and additional guarantees, but often information about them is unsystematized and fragmented.
In 2024, we developed an electronic cabinet for Kyiv city on the Defenders Portal, which provides easy access to all guaranteed services from the city.
Image: Portal for the Defenders of Ukraine.
The service operates on a «single point of contact» principle and combines all the opportunities available to the military who are registered or taxpayers in Kyiv, as well as to IDPs. The portal offers more than 40 services, including social, medical, educational and other services. 10+ are already available online.
How can the military get services?
- Log in to the portal in a convenient way — using a personal key, Diia.Signature or ID.GOV.UA;
- Confirm your identity — data is pulled from a qualified signature;
- Select the necessary services and your status from the drop-down list;
- Attach the required documents and submit an application online or find out the procedure for obtaining services that require offline registration.
Image: Electronic cabinet on the Defenders' portal.
The status of applications and the results of consideration will be updated in the user's account. Notifications of status changes can be received in the Kyiv Digital mobile application.
Image: Notification of a change in application status.
The portal is designed to meet the requirements for information security in wartime and has all the necessary certificates. The online service simplifies the process of obtaining services and makes interaction between Kyiv residents and city institutions efficient and barrier-free.
Online registration to Kyiv schools
In 2024, the Kitsoft team together with partners launched an online service for children's school registration.
By September 2024, 281 thousand children study in 420 educational institutions in Kyiv. Every year, about 30 thousand children enter the first grade.
From now on, parents can apply without queues, from any part of Ukraine or even from abroad. The service is available for all municipal general secondary education institutions in Kyiv.
Image: Kyiv Digital online service for enrolling children in schools.
For this purpose, our team has developed a personal account for parents on the Kyiv Digital service portal. The electronic queue keeps track of applications for enrollment, transfer, and expulsion of children in educational institutions. Parents can choose whether to enroll their child in a regular or inclusive class and submit several applications to different institutions.
How to register a child for school?
Log in to the school.kyivcity.gov.ua portal via Diia.Signature, BankID, or QES (qualified electronic signature).
Fill in the information about the child and provide the specified package of documents (birth certificate and medical certificate on the results of a mandatory medical examination).
Indicate and confirm the address of the child's residence or stay.
Choose the desired secondary school in Kyiv.
Provide information about benefits (if any).
Send a request to the institution.
Image: Application form for school enrolment.
The results of applications can be tracked in the personal account. Notifications will also be sent to the Kyiv Digital mobile application.
The online service will make school registration simple and transparent, save parents' time, and reduce bureaucratic obstacles. The city administration could use it to develop school facilities based on statistical data and analytics of the workload of the city's schools.
We will happily inform you about other city development ideas and their implementation soon.