e-Entrepreneur

e-Entrepreneur is a comprehensive online service for businesses on the Diia public service portal. It combines all the necessary services that can be used at any stage of starting or developing your own business. The system has no restrictions on the number of services, so anyone can choose two or more from the list of services offered. 

e-Entrepreneur allows you to:

• register as an individual entrepreneur (IE) or set up a limited liability company (LLC)
• register as a taxpayer;
• obtain and store all necessary licenses, permits, declarations and other documents in one place;
• automatically submit documents to public authorities.

Currently, there are 10 services available in e-Entrepreneur:

• state registration of a private entrepreneur;
• state registration of changes to the information about the private entrepreneur contained in the Unified State Register;
• state registration of food market operators' facilities;
• submission of vacancies;
• state registration of the establishment of a limited liability company based on a model charter;
• state registration of the transition of a limited liability company to operate based on a model charter;
• registration/transition to the simplified taxation system;
• registration as a value-added taxpayer;
• registration of a declaration of compliance of the material and technical base of the business entity with the requirements of fire safety legislation;
• opening a bank account.  

e-Entrepreneur also offers a range of services by type of small business — for cafes, beauty salons, IT, retail stores, etc.

e-Entrepreneur is built on the basis of modern technologies of the Diia portal developed by the Kitsoft team. It is based on Kitsoft's own low-code platform for creating government services based on BPMN (Business Process Model and Notation) technology — Liquio. 

Due to its flexible settings, this technology allows you to quickly deploy new services with minimal involvement of back-end developers — the description and logic of services on the platform are developed by business analysts and low-code development specialists.

Each of the 10 services in e-Entrepreneur is provided by different government agencies and has its own scenario, so we started designing by defining the order of their provision and describing the algorithm for transferring results within a single process. 

To implement such a comprehensive service on the platform, we have developed a complexity technology that combines all the services already available on the Diia portal into one.

At the same time, the technology eliminates the duplication of steps that are repeated in individual services. This makes it much easier to get all the services you need for your business.  

Principle of the complexity technology 

With automated algorithms for data processing and exchange, e-Entrepreneur interacts with state registries so that users do not have to enter data that the state already has. The necessary information is automatically pulled into the application, and the results of the services provided are recorded in the relevant registers. As of today, we have set up e-Entrepreneur integrations with 10 external systems:

• The Unified State Register of Legal Entities, Individual Entrepreneurs, and Public Organizations;  
• Register of accounts for the payment of a single contribution;
• Electronic taxpayer account;
• The Unified Data Bank on Taxpayers — Legal Entities;  
• State Register of Individual Taxpayers;
• Register of value added taxpayers;
• Declarations of compliance of material and technical facilities with the requirements of labor protection legislation;  
• Unified Information and Analytical System of the State Employment Service;  
• Unified State Electronic System of Permits;
• The State Emergency Service of Ukraine. 

Interoperability of data exchange systems significantly minimizes the human factor, reduces the number of errors, simplifies and speeds up the process of providing services to users. 

To access up to 10 business services in the e-Entrepreneur service, users need to follow just a few steps:

1. Log in to the personal account on the Diia portal and select the e-Entrepreneur service.

If users need help selecting services, they can take a short questionnaire with hints or directly go to the list of services. At this stage, the system automatically sends a request to the Unified State Register of Legal Entities, Individual Entrepreneurs, and Public Formations (USR) and retrieves all available information about the applicant.

2. Select the necessary services and complete the online application.

After the user selects all required services from the proposed list and fills out the online form, the provided information is automatically checked for correctness and compliance with regulatory requirements.

The system then establishes connections between the different stages of data processing, determining the sequence of each selected service.

3. Verify contact details and the type of business activity. 

If there are discrepancies, the user is advised to contact the Administrative Services Center.

4. Add the necessary information, confirm, and sign the application using Diia.Signature, a file-based or hardware key.

The system will process the application according to the established sequence of all ordered services. 

If additional data is needed from other registers or from the applicant, e-Entrepreneur will automatically send a request to the relevant sources.

5. Check the results. The statuses and registration numbers of each service within a single e-Entrepreneur application are displayed in the user’s account on Diia.

To implement such comprehensive services as e-Entrepreneur, our team has developed a multi-status functionality. The user will be immediately informed by the system about any additional actions required, status changes, and document readiness in their account for each ordered service.

6. Make useful things and change the world for the better :) 

Previously, obtaining various permits required entrepreneurs to spend 4 to 8 weeks and visit at least 3 different government offices to register their business. Now, submitting all documents online takes 10 to 40 minutes. The approval by officials requires 1 to 10 working days, depending on the list of selected services.

e-Entrepreneur significantly reduces the time needed for processing essential business documents and simplifies communication with government agencies. Entrepreneurs can thus focus on truly important matters without wasting extra time on bureaucracy.

The information interaction of e-Entrepreneur with external systems is ensured by the national electronic interaction system Trembita, which guarantees secure data transmission and the stable operation of all systems.

The comprehensive e-Entrepreneur service is implemented by the Ministry of Digital Transformation of Ukraine as part of the EU4DigitalUA project, funded by the European Union and implemented by the e-Governance Academy of Estonia.