The Kitsoft team, in cooperation with Ukraine’s Ministry for Veterans Affairs and Ministry of Digital Transformation, has developed a new service on the Diia government portal that allows users to obtain an official extract from the Unified State Register of War Veterans.
War veterans and families of fallen defenders can now obtain an official document confirming their status online. The extract is needed to apply for state benefits, access social guarantees, and confirm eligibility for support from government institutions.
Previously, obtaining the extract required a visit to an Administrative Service Centre (ASC). Now, users can submit a request online through Diia, Ukraine’s national digital government platform, and receive the document in their personal account and by email.
Who can obtain the extract?
The service is available to people whose information is recorded in the Unified State Register of War Veterans and who hold one of the following statuses:
Combatant;
War participant;
Person with a war-related disability;
Family member of a deceased war veteran;
Family member of a fallen (deceased) Defender of Ukraine;
Participant in the Revolution of Dignity who suffered harm;
Person with special merits to the Motherland.
How to obtain the extract through Diia
Log in to the Diia portal.
Go to the Veteran PRO section and select “Extract from the Veterans Register”.
Check your details and submit the request.
Receive the document in your personal account and by email.
The extract is issued as a PDF document with a qualified electronic signature from Ukraine’s Ministry for Veterans Affairs. Its authenticity can be verified using a QR code.
The Kitsoft team has also expanded access to the extract through Administrative Service Centres (ASCs). Children of veterans, including those under the age of 23, or their legal representatives can now obtain the document to apply for state-funded educational support.
Technology behind digital services for veterans
The new service was built on Liquio, Kitsoft’s low-code platform, which provides the technological foundation for the Diia portal and more than 200 digital public services.
Liquio also powers other major GovTech solutions, including eMalyatko (a comprehensive service for parents of newborns), e-Entrepreneur (a service that simplifies starting and running a business), and high-load government systems.
Liquio supports AI integration and is listed in the international GovStack catalogue as a recommended technology for building digital public services. The platform has also received G2-level security certification from Ukraine’s State Service of Special Communications and Information Protection, confirming its compliance with national technical information security requirements. Liquio has proven its reliability during the full-scale war, including under cyberattacks and high system loads.
The new service continues Kitsoft’s ongoing work to develop a digital ecosystem supporting veterans, military personnel, and their families. Previously, our team developed the Unified State Register of War Veterans, technical solutions for automatically granting combatant status, and the digital veteran ID available through Diia. We also developed services for compulsory motor insurance compensation and the comprehensive “For Defenders and Their Families” service, which allows users to access multiple public services through a single application.
These solutions make it easier for defenders and their families to access government support. They help people obtain documents faster, apply for benefits, and avoid unnecessary visits to government offices. Kitsoft continues to develop these services to make interactions with government simple and efficient
said Dmytro Babchenko, Project Manager at Kitsoft.